At Sujata’s Bakehouse, all products are freshly prepared in small batches with care and attention. Due to the perishable nature of baked goods, our refund and return policy is designed to ensure fairness while maintaining product quality and hygiene standards.
By placing an order with Sujata’s Bakehouse, you agree to the terms outlined below.
No Return Policy
All products sold by Sujata’s Bakehouse are non-returnable.
Since baked goods are perishable food items, we do not accept returns once an order has been delivered or collected.
Customers are requested to check their order at the time of pickup or delivery.
Refund Policy
Refunds are only considered under specific circumstances.
A refund may be provided if:
- The wrong item has been provided
- The order is incomplete
- The product is significantly damaged at the time of handover
In such cases, customers must inform us within a reasonable time after receiving the order, along with clear details of the issue.
Once the concern is reviewed, an appropriate resolution may be offered, which could include:
- Partial refund
- Full refund (in rare cases)
- Replacement (if feasible)
No Refund Situations
Refunds will not be provided in the following cases:
- Change of mind after placing the order
- Minor variations in product appearance (as all items are handmade)
- Delay caused by third-party courier or delivery services arranged by the customer Improper storage or handling after pickup or delivery
- Taste preferences or personal expectations
- Failure to provide accurate order or contact details
Order Cancellation Policy
Customers may request order cancellation before the baking process has started.
Once preparation has begun, cancellations may not be accepted due to the fresh and made-to-order nature of our products.
Sujata’s Bakehouse reserves the right to decide whether a cancellation request can be accepted based on the order status.
Delivery Responsibility
Sujata’s Bakehouse does not usually provide direct delivery services.
Customers may arrange pickup themselves or use third-party courier services such as Uber Connect or Rapido Parcel.
Once the order has been handed over to the customer or courier partner, Sujata’s Bakehouse is not responsible for:
- Delays in delivery
- Damage during transit
- Mishandling by the delivery partner
Customers are advised to ensure proper coordination with their chosen courier service.
Product Handling and Storage
All baked goods are prepared fresh and should be handled properly after pickup or delivery.
Sujata’s Bakehouse is not responsible for any damage, spoilage, or quality issues resulting from:
- Improper storage
- Exposure to heat or unsuitable conditions
- Delayed consumption
Customers are encouraged to follow proper storage practices for the best experience.
Refund Processing
If a refund is approved, it will be processed within a reasonable time.
The refund method may depend on the original mode of payment or mutual agreement.
Policy Updates
Sujata’s Bakehouse reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Any changes will be reflected on this page.
Contact Us
If you have any concerns regarding your order or this policy, please contact us.
Sujata’s Bakehouse
Faridabad, Haryana, India
Email: sujatasbakehouse@gmail.com
Phone / WhatsApp: +91 9883738470